Right Choice Window Cleaning Services

These Terms of Business represent a contract between RIGHT CHOICE WINDOW CLEANING SERVICES and the Client.

By booking our services, you agree to these terms and conditions.

​

The Client agrees that any use of Right Choice’s services, including placing an order for services by canvasser, email, text message, telephone, social media, email, website forms shall constitute the Client’s acceptance of these Terms of Business.

​

Quotes are given based on agreed frequency of service. Any requests to change the frequency will be subject to a price amendment. Unless otherwise stated, all windows will be cleaned. Although, if we deem certain windows inaccessible or unsafe to clean, we will not clean them.

 

Should you join our 6 or 12-weekly residential rounds we will usually not charge the fee for a one-off/initial clean, but instead charge only the standard repeat fee charge (typically 50% the cost of a one off/initial clean). You enter our 6 or 12-weekly residential rounds on the basis that you will have a minimum of 4 repeat cleans after the initial clean. Should you cancel our services before a minimum of 4 repeat cleans have taken place then a cost adjustment of 100% (the previously reduced 50%) will become chargeable and invoiced as a cost adjustment.

 

Achieving optimal cleaning results may require a few cleans. For example, detergent residues from previous traditional window cleaning methods may initially cause slight spotting. Leaching can also occur from trickle vents, beading and heavily soiled frames, however in most cases, this will cease after a couple of cleans, once the dirt is removed fully from the frame areas. This is normal, and your patience is appreciated.

 

We operate in all weather conditions excluding heavy rain or snow, wind speeds over 30mph and electrical storms and temperature below -1C.

 

For cover under our customer satisfaction guarantee you must register your complaint within 24/48 hours of the service being completed. Complaints after this 48 hour period will be dealt with at our discretion.

​

We accept no liability for damage caused by decorative or structural defects , or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.

 

Should we be unable to access any part of your property/premises due to locked gates etc., we will only clean the accessible areas, such as front or side/s. This will typically be charged at 75% of the total clean cost. We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available. We will only find a safe method of climbing over locked gates and walls if you have given us prior consent to do so. If you would like us to hold a key/access code or give us permission to climb over your gate/wall, please contact us.

 

If we have arrived at your property for a scheduled clean, we cannot accept a postponement on the doorstep, unless construction work is being carried out to the property/premises. A 100% charge willbe payable (at the discretion of Right Choice Window Cleaning) for failing to give 14 days’ notice of postponement.

​

Due to insurance liabilities, we will be unable to move obstacles such as, but not exclusive to: heavy flowerpots and garden furniture (residential) filling cabinets and items on internal window sills (commercial).

If these or any other item we deem to restrict access to an area of your property/premises, we will be unable to clean it.

 

Full payment must be received within 14 days (residential) and 28 days (commercial) of the invoice date (unless otherwise stated). If you fail to do this, your account and services may be suspended until such time as the arrears have been settled.

We cannot accept any liability for cheques, postal orders or cash that has been lost in the post. We strongly advise against sending cash in the post.

Right Choice W.C.  reserves the right to charge interest on invoiced amounts unpaid for more than 30 days at the rate of 8.5% per annum above the Bank of England base rate from the due date until the date of actual payment and a flat rate £30 admin fee.

If the Company is forced to refer the Client’s account for collection to a third party then extra costs will be added to the outstanding amount by the debt collecting company.

Any bank charges incurred due to a Client’s cheque being returned unpaid will be passed to the Client at a flat rate of £30.00 per cheque.

​

We are happy to supply a schedule of works to our residential customers. However, this is a guide indicating the week commencement date when we plan to visit, and we can not be held to a specific date or time. With such factors as public holidays, bad weather, staffing levels, etc., it is not always possible to supply an exact date.

​

If you wish to cancel or postpone your service, this must be done at least 14 days before the next scheduled clean. Failure to do so will result in a charge of 50% of any work scheduled during this time.

If, as a commercial client, your contract runs with us to a specific date and not on an ongoing basis, you will be charged the full remaining contract value.

 

 Any promotions and offers from Right Choice Window Cleaning are subject to different terms and conditions.

 

 We reserve the right to amend these terms and conditions without notice.